Banjo's Bakery Café has been operating for over 40 years, growing from a single store to become a leading franchise with over 50 stores across Australia. The network currently operates in multiple states, including Tasmania, Victoria, New South Wales, Queensland, and South Australia. The company has maintained steady growth whilst ensuring it never strays from its core values and customer expectations.

Vision: To be Australia's leading local bakery café.

Purpose: Enriching communities by providing great tasting, wholesome food that's handcrafted and baked fresh daily.

Brand Motto: "Baking Things Better"

The company's success is built on a steadfast commitment to quality, combining traditional baking techniques with modern innovation to deliver fresh, handcrafted products made on-site daily in every store.

Banjo's takes pride in delivering exceptional customer service and creating memorable experiences for every guest. The business model focuses on four key customer purchase drivers:

• Freshness - Every store makes products from scratch daily, ensuring the freshest quality network-wide
• Taste and flavour - Award-winning products with constant new releases and robust R&D processes
• Local ownership - Each franchise is heavily invested in their community through local sponsorships, end-of-day charities, and events
• Quality commitment - Products are handcrafted and baked fresh daily using traditional techniques with modern innovation

The business has experienced significant growth since 2021, with over 15% average network sales growth year-on-year since 2022 and 10% average transaction growth during the same period. The company maintains an industry-leading 21.4% Cost of Goods and Services average and boasts an impressive 88.2% 10-year average franchisee retention rate. The network currently serves over 9 million customers per annum.

• Comprehensive initial training programme (4-9 months full-time)
• Ongoing support in operations, marketing, and product development
• Access to proprietary recipes and production methods
• Assistance with site selection and lease negotiations
• Marketing and promotional support
• Regular performance reviews and business development assistance
• Access to experts in Information Technology, Human Resources, Marketing, Procurement, and Research and Development
• Regular communication sessions and meetings

While specific daily routines may vary, a typical day for a Banjo's Bakery and Cafe franchisee might include:

• Early morning (4:00 AM - 6:00 AM): Arrive at the store, oversee baking of fresh products for the day
• Morning (6:00 AM - 11:00 AM): Manage breakfast rush, ensure quality control, handle customer service
• Midday (11:00 AM - 2:00 PM): Oversee lunch service, manage inventory, place orders for supplies
• Afternoon (2:00 PM - 5:00 PM): Handle administrative tasks, staff management, and marketing activities
• Evening (5:00 PM - 7:00 PM): Review daily sales, plan for the next day, close the store
• Throughout the day: Ensure high-quality customer service, maintain cleanliness and hygiene standards, and address any operational issues
• Regularly: Implement local marketing strategies, analyse sales data, and stay updated on industry trends

Franchisees are expected to be hands-on in the business, especially during the initial stages, to ensure smooth operations and maintain Banjo's brand standards. The franchise requires a full-time commitment and divesting from any other competing business interests.

• Strong business acumen and management skills
• Passion for the food industry and customer service
• Financial capability to meet investment requirements
• Willingness to follow Banjo's system and brand standards
• Ability to create successful, high-performance environments
• Energetic, resilient, and able to lead by example
• Commitment to being a proud brand ambassador
• No prior bakery or retail experience required