Nurse Next Door is a home care services provider that entered the Australian market in 2018. Key points in its history and operations in Australia include:

• 2018: Awarded first international deal, the Australian Master Franchise, to Amber Biesse and Matt Fitton.
• 15 months later: Adapted brand and processes for the Australian market.
• May 2020: Awarded first Franchise Partner on the Gold Coast.
• By end of 2024: Over 50 franchise locations operating nationally.
• Established presence in almost every state with 61 territories.
• Comprehensive support includes a centralised customer contact centre and a 12-week Foundations Training program.
• Achieved 10-year goals in just five years.
• Growth driven by ageing population and NDIS.

Nurse Next Door provides comprehensive training and support to its franchisees in Australia, including:

• 12-week Foundations Training program covering operations, business necessities, people and culture, brand knowledge, sales, and marketing
• Partner Immersion Week for hands-on experience with clients and Care Designers
• Assignment of a key team member for setup assistance, including online marketing and hiring
• Ongoing coaching and support for business growth
• Bi-annual System Wide events for updates and networking
• Centralised customer contact centre in Melbourne for additional support
• Opportunity to observe and participate in operations at the corporate-owned location in Melbourne
• Focus on continuous development, including clinical oversight and compliance with a Registered Nurse on staff

• Early Morning (6:00 AM - 8:00 AM): Review schedules, address any overnight issues or last-minute changes to caregiver assignments.
• Morning (8:00 AM - 12:00 PM): Conduct team meetings, handle client inquiries, perform quality checks on care delivery, and manage administrative tasks.
• Midday (12:00 PM - 2:00 PM): Network with healthcare professionals and community organizations, attend to marketing activities.
• Afternoon (2:00 PM - 5:00 PM): Conduct client assessments, develop care plans, and meet with potential clients or their families.
• Evening (5:00 PM - 7:00 PM): Follow up on caregiver reports, address any client concerns, and plan for the next day.
• Night (As needed): Be available for emergency calls or urgent client needs, showcasing the 24/7 support Nurse Next Door offers.

Throughout the day, franchisees balance hands-on care management with business operations, leveraging Nurse Next Door's systems and support to ensure efficient and high-quality service delivery.

Qualifications and experience required for Nurse Next Door franchisees in Australia include:

• Strong business acumen and management skills
• Leadership experience and ability to build and manage teams
• Passion for providing high-quality care services
• Financial capacity to meet the initial investment requirements
• Commitment to full-time involvement, especially in the first year
• Excellent communication and interpersonal skills
• Ability to follow and implement the Nurse Next Door system
• Community involvement and networking capabilities

While healthcare experience can be beneficial, it is not mandatory. Nurse Next Door provides comprehensive training to equip franchisees with the necessary skills and knowledge.